CM.com
Connect FreshPortal with CM.com to automate payment updates and customer notifications. Reduce manual work with real-time data sync.
CM.com is a cloud platform for conversational commerce, combining customer communication and payments across multiple channels. The CM.com integration connects FreshPortal with CM.com so you can trigger customer notifications and align payment-related events with your operational workflow. In practice, this supports faster confirmation cycles, fewer manual follow-ups, and clearer customer communication around orders, invoices, and deliveries.
For flower and plant businesses that run high-volume trading days, the CM.com integration helps you standardize outbound messages, link updates to real FreshPortal transactions, and keep teams aligned on what has been paid, what is pending, and what requires attention. It fits best when you want structured automation without losing control over templates, recipients, and timing.
The integration synchronizes key customer, document, and status signals between FreshPortal and CM.com. FreshPortal can push transaction context (such as invoice or order references) to CM.com to initiate payment flows or customer notifications, while CM.com can return delivery results and payment statuses back to FreshPortal for follow-up, reconciliation, and reporting.
Data Flows
Direction: Bi-directional
Frequency: Real-time
Technology: REST API
What data is exchanged?
Customer identifiers and contact details needed for messaging or payment communication
Order and invoice references, totals, and document status context from FreshPortal
Payment request identifiers and payment status updates from CM.com
Message delivery outcomes and event logs for operational traceability
Key automated actions
Send order confirmation, delivery updates, or invoice notifications from FreshPortal via CM.com channels
Create payment requests linked to FreshPortal invoice references where applicable
Write back payment status updates to FreshPortal to support follow-up and reconciliation
Log failures and retry eligible requests to reduce missed messages or incomplete status updates
Reduce manual chasing by linking payment status updates to FreshPortal documents, keeping sales and finance aligned every day.
Improve customer communication by triggering consistent notifications from real order and delivery events, not ad hoc emails.
Strengthen control and auditability with centralized logging of message delivery and payment events for internal follow-up.
Scale operations during peak trading days by automating repetitive steps across teams without changing core processes.
Account/license: An active CM.com account with the relevant product access for messaging and or payments, plus an active FreshPortal environment.
Access: API access to CM.com is required. Authentication depends on the CM.com product scope and typically uses OAuth-based flows for secure server-to-server authorization.
FreshPortal: FreshPortal API access is required to read and update the relevant entities such as customers, orders, and invoices, and to store returned statuses in the correct administration.
CM.com is a Netherlands-founded cloud software provider focused on conversational commerce. Its platform supports customer engagement across mobile-first channels and combines communication capabilities with payment options, enabling businesses to automate parts of marketing, sales, and customer service workflows. CM.com shares public developer documentation to support API-based integrations, including guidance for payments authorization. The FreshPortal CM.com integration applies these capabilities to floriculture operations by connecting transactional events in FreshPortal to structured outbound communication and payment-related status handling.
Website: cm.com
Country/Region: Netherlands
Specialization: Conversational commerce platform for messaging and payments