FreshPortal takes your privacy seriously. This Privacy Policy explains what personal data we collect, why we process it, how long we retain it, and what rights you have. Please read this policy carefully. If you have any questions, please contact us.
Who is FreshPortal?
FreshPortal Software BV is the controller responsible for the processing of your personal data.
Address: Zwarteweg 88, 1431 VM Aalsmeer, the Netherlands
Chamber of Commerce: 53034686
What data do we process and why?
Below you will find an overview of the purposes for the processing of your personal data. You will also find a specification of which data FreshPortal uses for that specific purpose, the legal justification, and the amount of time FreshPortal keeps this data. For clarity’s sake, we have categorized the purposes.
Customer management and order processing
Data:
Name, address, email, phone
Purpose:
Performance of agreement
Legal basis:
Necessary for the performance of a contract
Storage period:
As long as necessary for this purpose
Data:
Billing address, payment details, VAT/CoC number
Purpose:
Financial administration
Legal basis:
Legal obligation
Storage period:
As long as necessary for this purpose
Website and cookies
Data:
IP address, browser type, page visits,
Purpose:
Website operation and improvement
Legal basis:
Legitimate interest
Storage period:
As long as necessary for this purpose
Data:
Analytical cookies (e.g. Google Analytics)
Purpose:
Understanding website usage
Legal basis:
Consent
Storage period:
Until consent is withdrawn
Data:
Functional cookies
Purpose:
Remembering login details and preferences
Legal basis:
Necessary for the service
Storage period:
Per session
Security and fraud prevention
Data:
IP address, login attempts, account activity
Purpose:
System security and fraud prevention
Legal basis:
Legitimate interest
Storage period:
As long as necessary for this purpose
Data:
Payment data (encrypted)
Purpose:
Verification and fraud detection
Legal basis:
Necessary for the performance of a contract
Storage period:
Until transaction is completed
How did we obtain your data?
We received your data because you provided it to us directly, for example when requesting a demo, or completing an contact form.
Who do we share your data with?
Your data may be shared with:
Data processors: parties that perform services on our behalf, such as our hosting provider, payment service provider, and email software. We have data processing agreements in place with these parties.
Business partners: parties involved in fulfilling your order, such as suppliers or logistics providers
External advisors: such as accountants or legal advisors, only where strictly necessary.
Legal obligations: where required by law, we may share data with government authorities or regulators.
We never sell your data to third parties.
What are your rights?
Under the European General Data Protection Regulation (GDPR) you have the following rights:
Access: you can request an overview of the data we hold about you.
Rectification: you can have inaccurate or incomplete data corrected.
Erasure: you can request deletion of your data, unless we have a legal retention obligation.
Restriction: you can request that we temporarily limit processing of your data.
Objection: you can object to processing based on legitimate interest.
Portability: you can request your data in a structured, commonly used format.
Withdrawal of consent: where processing is based on consent, you may withdraw it at any time.
Questions, remarks, and complaints
If you have a complaint about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens at autoriteitpersoonsgegevens.nl.
Can changes be made to this Privacy Statement?
We may update this Privacy Policy from time to time. The most current version is always available on our website. We will notify you by email of any significant changes.